Followup by ONExceed

For Ontario small businesses

We call your customers for you.

After every visit, a friendly AI assistant calls your customer, asks how it went, books the next visit and follows up your quotes. You see who to call back, and who wants a booking, on your phone.

Hear a sample call Book a 20-minute visit

Home services, clinics, auto shops, salons and trades. Set up in one visit, month to month.

Three calls

Pick the calls that suit your business

Every call also asks if you may call again when the next visit is due. The list of customers who said yes grows with every call.

How did we do

Customers you served in the last 10 days.

Your customer hears
"Did the visit go well? Anything we should fix?"
Then an offer to text your Google review link, and a question about a reminder for the next visit.
You get
Anyone unhappy under "Call back today", with their own words and a Call button.

Book the next visit

Members with an included visit, or customers who said yes to reminders.

Your customer hears
"Your next visit is due. When suits you?"
The assistant notes the day and time in the customer's words. It never confirms a slot for you.
You get
"Wants a booking" with what they said, like "Tuesday morning". You book it and tap Booked.

Follow up a quote

Customers who agreed, on the estimate, to a follow-up call.

Your customer hears
"Any questions on the quote? Want to go ahead, or talk to someone?"
The assistant never talks price or offers discounts.
You get
"Wants the quote" or "Has questions", so you call while they are ready.

Every call says it is an AI assistant calling for your business and that the call is recorded. Calls go out only on weekdays 9 AM to 7 PM and Saturdays 10 AM to 6 PM, Ontario time, never on Sundays or statutory holidays. Anyone who asks not to be called again is added to your do-not-call list.

How a visit works

One sitting, about 20 minutes

An ONExceed rep comes to you and sets everything up with you on a tablet.

  1. We set up your business. Your name, business phone, review link and the calls you want. You get a sign-in link by email.
  2. You sign in and confirm consent. You type your name to confirm your customers gave you their number for the work you did.
  3. You upload your customer list. A spreadsheet export is fine. You see how many customers go to each call, and every row we skip with the reason.
  4. Your phone rings with the real call. You hear exactly what your customers will hear.
  5. You pay by card, in Canadian dollars. Calls start in the next calling window.

Pricing

Simple, in Canadian dollars

Founding pricing

CA$149 a month

Includes 150 completed calls. Month to month, cancel any time.

  • Each extra completed call CA$0.75
  • Each customer you mark Booked CA$15
  • Setup visit, one time CA$299

Prices before tax. Billed in CAD, so no currency conversion on your card.

Hear it now

Get a sample call on your mobile

Leave your details and our assistant calls you with a short sample, during calling hours. You can hang up any time.

Talk to us

Book a 20-minute visit

A rep comes to your business, sets up your calls and plays you the real call before you pay anything.

Email
info@onexceed.ca
Phone
(416) 300-9110